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Terms and Conditions

1. Introduction & Acceptance

These Terms & Conditions (“Terms”) govern your access to and the use of the BlueBlac website, mobile applications, and online store (collectively, the “Site”).

By browsing, registering, or making a purchase, you agree to be bound by these Terms.

If you do not agree, please do not use our Site.

2. Customer Reassurance

BleuBlac is a Niche brand, does not trade through any major or alternat outlet. To maintain consumer confidence we advise our patrons to refrain from purchasing, collecting or acquiring our products through mediums other than our Store or named collection points.

3. Business Information

4. Orders & Contract Formation

  • Placing an order constitutes an offer to purchase.
  • A contract is formed only once your order is dispatched and a confirmation email is sent.
  • We reserve the right to refuse or cancel orders due to:
    • Pricing errors
    • Suspected fraud
    • Stock unavailability
    • Breach of these Terms

You confirm that you are 18 years or older, or have consent from a parent/guardian.

5. Pricing, Taxes & Payment

  • Prices may change without notice, but confirmed orders will be honoured unless a clear error occurred.
  • Accepted payment methods:
    • Yoco

All payments are processed through PCI-DSS compliant gateways.
BlueBlac does not store full card details.

6. Delivery & Risk

  • Delivery estimates are provided at checkout and are not guaranteed.
  • Risk transfers to you once the order is delivered or collected.
  • We are not liable for delays caused by:
    • Couriers
    • Weather
    • Strikes
    • Customs
    • Force majeure events

Please inspect your package upon delivery and report any issues within 48 hours.

7. Returns, Refunds & Cancellations

Cooling-Off Period (ECTA)

You may cancel an online order within 7 days of delivery without reason.
Return shipping costs are your responsibility.

CPA (Defective Goods)

Products must be:

  • Of good quality
  • Safe
  • Free from defects

You have 6 months to return defective items for:

  • Repair
  • Replacement
  • Refund

Conditions

  • Items must be unopened and unused
  • Original packaging and seals must be intact (perfumes are hygiene-sensitive)

Refunds are processed within 14 business days after inspection.

8. Product Information & Accuracy

We aim to ensure all product details are accurate. However:

  • Fragrance batches may vary slightly
  • Ingredients may differ based on formulation

Please check ingredients for allergies.
BlueBlac is not liable for misuse or allergic reactions.
Please discontinue use of product if irritation or physical reaction occurs.

We reserve the right to update or discontinue products at any time.

 

9. Severability

If any part of these Terms is invalid, the remaining sections remain fully enforceable.


10. Intellectual Property

All content on this Site — including branding, images, and text — is owned by or licensed to BlueBlac.

Unauthorized use, reproduction, or distribution is prohibited.

11. Limitation of Liability

To the extent permitted by law, BlueBlac is not liable for:

  • Indirect or consequential damages
  • Losses from product use or delivery delays

Liability is limited to the purchase value of the product.

12. Force Majeure

We are not responsible for delays or failures caused by events beyond our control, including:

  • Strikes
  • Power outages
  • Pandemics
  • Government actions
  • Courier disruptions

13. Governing Law & Disputes

These Terms are governed by the laws of South Africa.

Disputes will be resolved through:

  1. Good-faith negotiation
  2. Mediation
  3. South African courts (if required)

13. Amendments

We may update these Terms at any time.
Continued use of the Site means you accept the updated Terms.

14. Severability

If any part of these Terms is invalid, the remaining sections remain fully enforceable.

15. Contact Us

For any queries:

📧 support@bleublac.com
📞 +27 64 558 5027
📍 49 Karen Street, Gaylee, Cape Town, 7580